Frequently Asked Questions

Question : When does my policy mature ?

Answer : The policy matures at the end of the policy term. The policy term would have been agreed between Metropolitan representative and the customer at the time of applying for the policy and this would have been indicated in the application form.

Question : What documents should I bring when my policy matures ?

Answer : The policy matures at the end of the policy term. The policy term would have been agreed between Metropolitan representative and the customer at the time of applying for the policy and this would have been indicated in the application form.

Question : What’s the importance of a policy contract ?

Answer : the policy contract indicates the conditions of the policy and should always be kept in a safe place

Question : What’s the complaints procedure? 

Answer  §   Step 1: Client service Team Leader

§  Step 2 : Operations Manager

§  Step 3: Principal Officer

§  Step 4: NBFIRA