Frequently Asked Questions

Question : When does my policy mature ?

Answer : The policy matures at the end of the policy term. The policy term would have been agreed between Metropolitan representative and the customer at the time of applying for the policy and this would have been indicated in the application form.

Question : What documents should I bring when my policy matures ?

Answer : The policy matures at the end of the policy term. The policy term would have been agreed between Metropolitan representative and the customer at the time of applying for the policy and this would have been indicated in the application form.

Question What’s the importance of a policy contract ?

Answer the policy contract indicates the conditions of the policy and should always be kept in a safe place

Question What’s the complaints procedure? 

Answer  §   Step 1: Client service Team Leader

§  Step 2 : Operations Manager

§  Step 3: Principal Officer

§  Step 4: NBFIRA

Get a Quote today

Or contact us on    (+267) 362 4400

Need to Claim?

Contact Client Service Operations on:

Funeral claims :  (+267) 362 4400

Life claims        : (+267) 362 4400

Other claims    :  (+267) 362 4400

News